Frequently Asked Questions

Find answers to the most common questions about Quilt Logger below. If you don't see your question here, you can reach us through the Feedback button inside the app or by email.

Getting Started#

Do I need to install anything?#

No. Quilt Logger is a web-based application. Just open a web browser, go to the Quilt Logger website, and sign in. No downloads or installations required.

What browsers work best?#

Chrome and Edge work best. Firefox and Safari are also fully supported. Make sure your browser is up to date for the best experience.

Can I use Quilt Logger on my phone or tablet?#

Yes, Quilt Logger works on phones and tablets, but we recommend a laptop or desktop computer for everyday use. Data entry and viewing tables is much easier on a larger screen.

Do I need to verify my email?#

Yes. After signing up, you'll receive a verification email. You must click the link in that email before you can log in. If you don't see it, check your spam or junk folder.

My Account#

How do I change my password?#

Click the Settings icon in the top menu
Scroll to the Authentication section
Enter your current password, then your new password
Click Save Changes

If you've forgotten your password, see Forgot Password.

How do I update my name, phone number, or profile photo?#

Click Settings in the top menu
Scroll to Basic Settings
Update your name, phone number, or profile photo
Click Save Changes

How do I change my email address?#

Go to Profile → Settings → Authentication
Enter your new email address in the Email field
Click Save

The change takes effect immediately — there's no verification link, and your old address stops working right away. Double-check the spelling before saving, since a typo will lock you out of logging in.

I forgot my password. What do I do?#

On the login page, click Forgot Password? and enter your email address. You'll receive an email with a link to create a new password. See Login Help & Password Reset for detailed steps.

Subscription & Billing#

What's included in the Free plan?#

The Free plan includes:

Up to 50 quilts per year
Up to 100 customers
Up to 30 patterns in library
Thread & batting catalog in Profile → Threads & Batting (no stock tracking)
Invoice generation
Custom patterns, rates & services
Basic reporting
Basic email support

It's a great way to try out the platform before committing to a paid plan.

What's included in the Basic plan?#

The Basic plan includes:

Up to 200 quilts per year
Unlimited customers
Up to 100 patterns in library
Customer email notifications
Thread & batting inventory tracking, reorder points, and low-stock alerts
Invoice generation
Custom patterns, rates & services
Advanced reporting
Priority email support

Basic is $5/month or $36/year, which saves 40% compared to monthly billing.

What's included in the Pro plan?#

The Pro plan includes:

Unlimited quilts
Unlimited customers
Unlimited patterns in library
Customer email notifications; SMS notifications coming soon
Thread & batting inventory tracking, reorder points, and low-stock alerts
Invoice generation
Custom patterns, rates & services
Advanced analytics
Priority support
Early access to new features

Pro is $10/month or $72/year, which saves 40% compared to monthly billing.

How do I upgrade my plan?#

Open the user/account menu and click Billing (or click Upgrade in the top bar)
On the Choose Your Plan page, click the plan's Upgrade to {plan} button
You'll be redirected to Stripe Checkout to enter your card details and confirm

Your new limits take effect immediately. See Billing & Subscription for full details.

Can I cancel anytime?#

Yes. Open the user/account menu, click Billing, then click Manage Subscription & Billing to open the Stripe Billing Portal, where you can cancel, downgrade to Basic, or update your payment details. (Downgrading to the Free plan isn't self-service — contact support for that.) Your access continues until the end of the billing period you already paid for.

Is my payment information secure?#

Yes. Quilt Logger uses Stripe for payment processing, which is the same service used by millions of businesses worldwide. Your card details are never stored on our servers.

What happens if I go over my plan limits?#

You'll see a warning message when you're approaching quilt, customer, or pattern limits. Once you reach a limit, you won't be able to add new records of that type until you upgrade or your yearly quilt period resets. Thread and batting stock tracking requires Basic or Pro — Free plan users can still configure catalogs in Profile → Threads & Batting for quilt costing.

Customers & Quilts#

Can I delete a customer by mistake?#

Deleting a customer is reversible — it's a "soft delete," meaning the record is hidden from your list but not permanently removed. Contact support if you need to recover a deleted customer.

Can I change the price on a quilt after it's been saved?#

Yes. Open the quilt, click Edit, update the pricing fields, and save. You can also override the auto-calculated price with a custom amount.

Can I assign a quilt to a different customer?#

Yes. Open the quilt, click Edit, and select a different customer from the dropdown.

What does each quilt status mean?#

Status	Meaning
Received	Quilt has been logged in, work hasn't started yet
In Progress	You're actively working on the quilt
Completed	Quilting is done, awaiting customer pickup
Delivered	Quilt has been picked up or delivered

Invoices#

Do invoices get sent to customers automatically?#

No. Quilt Logger generates the invoice for you, but you choose when and how to send it. You can download a PDF and send it yourself, or use the Email to Customer button (Basic and Pro plans).

Can I edit an invoice after it's been created?#

Yes. Go to Invoices, find the invoice, and click Edit. You can update amounts, notes, and status.

Can I create an invoice without a quilt?#

Invoices in Quilt Logger are tied to quilts. To generate an invoice, you'll first need to create a quilt record for the customer.

How do I mark an invoice as paid?#

Open the invoice and click Record Payment. You can enter a partial payment or full payment, along with the payment method and date.

Services & Pricing#

Why can't I create a quilt?#

You need to have at least one quilting rate configured before you can create a quilt. Go to Services → Rates and add a price rate with a price per square inch, then try again.

Can I have different prices for different customers?#

The system uses your configured rates as defaults, but you can override the price on any individual quilt when creating or editing it.

Can I add a service I charged for but didn't set up ahead of time?#

Yes. When editing a quilt, you can manually adjust the cost fields. You can also add new extras in Services → Extras and then apply them.

Where do I manage thread and batting?#

Go to Profile → Threads & Batting. Every plan can add thread and batting catalog items for quilt intake. Basic and Pro plans can also track on-hand stock, set reorder points, and enable low-stock alerts. See Threads & Batting Inventory.

Communications#

Why can't I send SMS messages?#

SMS messaging is a Pro plan feature. You'll also need to have the customer's phone number saved and their SMS consent recorded. See the Communication System page for details.

Will my customers receive emails automatically when I change a quilt status?#

Automated email notifications are available on Basic and Pro plans. When enabled, customers receive an email when their quilt status changes. On the Free plan, you'll need to contact customers manually.

Data & Privacy#

Can I export my data?#

Yes. Go to Import & Export in the top menu (also reachable via Profile → Data) and choose what to download — customers, quilts, invoices, or a tax summary. Data exports as a CSV file that you can open in Excel or Google Sheets.

Is my data backed up?#

Yes. Quilt Logger automatically backs up your data in the cloud. You can also manually export your data anytime for your own peace of mind.

What happens to my data if I cancel?#

Cancelling a subscription and deactivating your account are different. Cancelling a subscription simply drops you to the Free plan — your data stays fully accessible at the Free limits, and you can re-subscribe anytime. Deactivating your account is what triggers the one-year retention window: your data is kept for one year, and reactivating requires contacting support (it can't be done from the app). After one year, deactivated-account data is permanently deleted. We recommend exporting your data before cancelling or deactivating.

Troubleshooting#

The page isn't loading correctly. What should I do?#

Refresh the page (press F5 or Ctrl+R / Cmd+R on Mac)
Clear your browser cache (usually in browser Settings → History)
Try a different browser
Check your internet connection

I'm not receiving emails from Quilt Logger.#

Check your spam or junk folder. If emails are going to spam, mark them as "Not Spam" so future emails come through. Make sure the email address on your account is correct by checking Settings → Basic Settings.

Something isn't working the way I expect. How do I report it?#

Use the Feedback button inside the app. Describe what you were trying to do and what happened instead. Screenshots are very helpful if you can include one. See Report a Bug for tips on submitting helpful feedback.

Still have questions? Reach out through the Feedback button in the app and we'll get back to you as soon as possible.

Last Updated: June 2026